What else? (FAQs)

Terminology in this business can be confusing! The terms "Vacation Rental Management", "Property Management", and "Host and Co-Host" seem to be interchangeable and ill-defined. For our purposes, I would be your "co-host", meaning YOU are the "host". Your listing remains yours! I'm simply the one who manages the listing for you and communicates with your guests.

No. Property manager licensure isn't required for managing short term (< 30 days) rental properties in Arizona. I am, however, properly registered and insured to perform all duties our agreement would encompass. You should be too! Also, I don't think of myself as a "property manager". It's only one of the "5 P's" to delivering the total guest experience.

No! You "own" the listing. I made this mistake when I signed up with Evolve, who deleted my Airbnb listing and all of my guest reviews, and started me from "scratch". With me as co-host, You're in complete control of your listing.

For guest bookings, all guest payments go directly to you, through each of the booking sites you're listed on. Under whatever arrangement we make, you'll pay me directly through monthly invoicing that details all payments due for guest bookings and other services (if any) provided for the previous month. "Other" services may include one-time fees for things like property or listing set-up, or managing other professional services such as photographers, maintenance teams, etc. But all of "other" services will be agreed upon ahead of time. No surprises!

Send me your agreement and we'll take a look. All contracts have "out clauses". I'll help you understand and evaluate the upsides and risks associated with terminating your current agreement.

As often as it takes to be sure we achieve 5-star satisfaction with each and every guest! My host rating depends on it, so I'll want to be sure that every detail is addressed by whichever cleaning or maintenance teams we choose. Until I have complete confidence that every guest turn-around is flawless, I'll be inspecting your property between each guest stay. THIS is where "boutique" benefits you!

No! I work on quality, value, and dependability with any vendor I recommend. And rememeber, they're your service provider, not mine. I'll manage them but you'll contract and pay them directly or we'll have an otherwise defined process for selecting and paying your vendors. Use mine or your own...as long as we can achieve "exceptional" with each. Whichever we choose, they'll know me and I'll know them.

No! Many professional co-hosts DO charge "tech fees". I'll use whichever technologies or platforms I already subscribe to for my own property, such as PriceLabs and Turno...as well as social media channels... for your property as well. Our agreement will give me incentive to apply whichever technologies will be helpful in bringing in more revenue, and the right revenue, through guest bookings. If there are any technologies that we choose to employ that are specific to your property, such as electronic door locks, WiFi equipment, etc., those will be charged back to you.

You'll always have full visibility of your listing, calendar, pricing, and guest communications and reviews. You'll also receive a monthly report detailing revenues and expenses. Together, we'll assess your starting point, assess the "Five P's", and make a plan to reach "exceptional" in every category. If either of us feel "it's not working", we adjust...or part ways. There's no benefit to either of us of a relationship that "doesn't work".

It depends on what your needs are. For "on-the-ground" help, including management of the property itself, Phoenix metro will work. Being "boutique by design", I'll only take on a handful of physical properties. If we "click" with our passion for exceptional, we'll make it work. If you're farther away, or FAR away, I can help virtually.

Vacation Rental and Property Management companies' services and fees range wildly; from an "industry low" of 10% of booking fees for Evolve's to 20% of "rents" with additional "tech fee" charges...to 35% of "rents received". Somewhere in there lies a tailored approach to address your specific needs at a value that aligns with my objective of delivering 5-Star guest experiences with a smile on my face. Let's kick it around.